RETURN & REFUND POLICY

At Retailora Shop, customer satisfaction matters to us.

Return Eligibility

You may request a return if:

• Item arrives damaged
• Wrong product received
• Product has major defects

Return requests must be submitted within 7 days of delivery.

Non-Returnable Items

We do not accept returns for:

• Used products
• Damaged by customer
• Final sale items
• Personal-use products (where applicable)

Refund Process

After receiving and inspecting the returned item, refunds will be processed to the original payment method.

Refund processing may take 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund, please contact your bank/payment provider first.

For support:

Email: retailorashopify@gmail.com
Phone: +17372946414